FAQ

You must contact our support team within 7 days of the estimated delivery date, providing photographic evidence of the damage.

We accept returns within 30 calendar days from the date of product receipt.

Products must be unused, in their original condition, with original packaging and all accessories included.

We do not accept returns on used, damaged, customized products, or products that show normal wear and tear or misuse.

Yes, you must obtain prior authorization before returning any items.

The customer pays for return shipping, unless the item arrived defective or incorrect.

You must report it with photos within 7 days of receipt. In these cases, Ryva covers shipping costs.

We do not offer direct exchanges. You must return the original item and place a new order.

It is only possible to cancel orders before they have been processed or shipped.

You can contact us using the contact form on our website.

Let's talk.

We are here to help you with any questions about Ryva, orders, collaborations, or support.

We respond within 24–48 business hours.

We respond to all inquiries received through our contact form as quickly as possible on business days.

Yes, you are responsible for providing current and accurate account and payment information.

Colors may vary depending on your screen settings. We do our best to represent colors accurately.

Yes, we use artificial intelligence to enhance your shopping experience. Our AI helps you find the ideal eyewear for your style and needs, answers your questions in real time, and personalizes product recommendations so you find exactly what you're looking for.

Yes, we use SSL encryption technology to protect all your personal and payment information during the purchase process.

We accept various payment methods, which will be displayed at checkout based on your location.

No, our products are for personal/household use only, not for commercial resale or export. We have an affiliate program that gives you the opportunity to earn extra income with our glasses; for more information, please contact us.

Yes, our lenses are designed to be comfortable and lightweight, allowing you to wear them all day while working in front of screens.

Our lenses are designed for blue light protection. For prescription information, please contact us directly.

Our lenses are specifically designed to protect your eyes from the blue light emitted by digital screens, reducing eye strain and improving visual comfort.

Yes, once your order has shipped, you will receive an email with your tracking number and carrier information.

We process our orders within 24-48 hours of receiving them. Delivery times vary by destination:

• United States (all US): 5 to 8 business days
• Chile: 8 to 12 days, depending on the area and region

Once your order has been shipped, you will receive a tracking number so you can monitor your shipment.

We ship to Chile and all of the United States.